ALL SALES ARE FINAL.

DISCLAIMER -I truly take the time to look over every individual garment before it leaves our Goodies warehouse. 

We want you to love your Goodies  as much as we do.

ALL ORDERS ARE FINAL.

Free gifts in orders

Please note as these are Free gifts they can’t be exchanged or returned. Feel free to gift them to friends or family if they don’t suit.

EXCHANGES

If you’ve ordered the wrong size we can EXCHANGE that item for the correct sizing.

If we do not have another available in your size we will issue an Online credit Vouchure once item is returned to us and inspected by us.

REFUNDS 

• We only refund Faulty Products

• Items can not be refunded after our 7 day refund period has ended.
• We do NOT refund for change of mind- ALL ORDERS ARE FINAL.

If your item qualifies for a refund than you will be issued a Credit note for future use once if your item couldn’t be replaced with another size .

Once your items are sent back to us and fully inspected. IF the items are deemed faulty by manufacturer (done prior to leaving our warehouse) than a REFUND will be emailed out.

We can not refund if

• Change of mind
• SALE Or last Chance Products
• Games Night Bags
• Mystery bags
• Discounted items
• Lingerie & intimates
• Jewellery/ scoops
• gift boxs
• makeup
• Beauty Products 
• Hair products 

No exceptions unless they are faulty prior to leaving our warehouse.

DUE TO SANITARY REASONS.

please note

we also don’t refund if you contact us saying someone you know has stolen and used your card. A police report will need to be done on your end as this is classed as theft.

We can than go forward with your enquiry.

RETURNS PROCESS

It can take up to 14-21 Business days for your return to be processed, once we've received it.

You will forfeit your exchange if this is not done in the allotted timeframe.

Please note that return shipping costs will be your responsibility. 

Unfortunately, we can’t offer free returns, as due to our price point, we can’t increase prices to absorb the postage.

 It costs us a lot more than $17 to prepare and send your order, also to process returns, and we want to keep our prices this low!

INTERNATIONAL ORDERS

Please note if your parcel is leaving Australia and your country has VAT OR DUTY FEES on top of shipping costs- once your parcel reaches your destination this cost will be for the customer to pay only. We are not liable for these fees.

We do not see these costs on our end when we are shipping and it is on your customs end. 

If fees are not paid by a certain time frame (please contact on the letter you receive) the parcel will be returned to sender which is Aambers Goodies xx and we will not be liable for the return shipping costs back to you. 

The customer will need to pay shipping again and the fees once it lands back in our hands.

We don’t refund if your customs has extra costs to receive parcels from International Orders so please be aware as you will only have 15 days from the date your parcel is returned to sender to work out what you’d like to do.

You will choose to forfeit your parcel contents costs and shipping costs if you don’t wish to pay the VAT AND DUTY COSTS and it’s returned to sender and if you don’t want to re pay postage costs or the fees once it’s arrived.

(this is only if your country Is eligible for these fees could this possibly occurred)

Ambers Goodies Xx is not liable for this and customers need to be aware and to check online to see if this will effect your international order.

Faulty Products

Please note – we advise trying all items on upon receiving them straight away so you can check for faults and sizing so this can be sorted within this allotted timeframe. This is in line with Australian Consumer Guidelines. 

Faulty items must be faulty by Manufacture. This includes: 

• Open seams 
• Broken zippers or buttons 
• Puckering
• Forced rips or tears 

This does not include obvious signs of destruction made by the buyer and not made manufacturer. 

I RECORD ALL PACKING VIDEOS FOR REFERENCE and VISUAL CONFIRMATION for ME AND MY CUSTOMERS ❤️

An item which has been worn and has makeup stains, or is damaged due to not following proper care instructions or has been physically ripped or pulled deliberately by the customer.

Will not be classified as faulty by manufacturer, therefore may be unsuitable for our faulty returns process. The customer will be liable for return shipping.

Note: All garments must follow the care instructions, as our items can be quite delicate and may get damaged if instructions are not followed.

Due to the nature of some fabrics composed for their specific item’s qualities and fit, this can include shrinkage, color fading and other outcomes.

We Advise Hand Washing All Aambers Goodies xx Pieces.

• Use cold water only
• Handwash only
• Use delicate detergent only 
• No dryer 

 

 

 

 

 

-Discount codes must be applied at checkout. We cannot apply codes or adjust orders once a purchase has been completed.

-Where a refund is not required under Australian Consumer Law, store credit may be offered at our discretion.

-Cold hand wash recommended. Use mild detergent. Do not tumble dry unless stated otherwise.

-Our crystals are sourced from reputable Australian wholesalers and are represented to us as genuine based on supplier information. Some items may be man-made or imitation materials designed to resemble crystals, including coloured glass or other materials. Natural variations in appearance are normal.

 

For any further questions, please contact us at letushelpaambersgoodiesxx@hotmail.com or our CONTACT US tab.