FAQS

FAQs

FREQUENTLY ASKED QUESTIONS
 
What sizes do you cater for?
We cater to sizes 6 - 26 in Australian sizes in limited styles.

Do you have a size chart?
We carry  many different amazing labels and brands 💓 
Which can mean all different sizing but we do try to be very descriptive when it comes to the make and sizing of our items In the Product description 

Do you have a VIP program?
We do! And it's exclusively available in our private facebook group. Our VIP's get first dibs on new arrivals and access to exclusive VIP prices during pre-release, as well as being able to chat to us directly! 
Simply search Aambers Goodies xx VIP ON FB! (1) Aambers Goodies xx VIP | Facebook

What postage service do you use and is tracking available?
All orders (Australia) are sent via standard Australia tracked Post. You will be emailed a shipping confirmation and tracking number for your package as soon as your items have been fulfilled and sent away! Be sure to check that pesky junk folder if you haven't received yours as they can sometimes hide away in there. 

Do you ship internationally?
Unfortunately at the moment we do Not ship internationally but we are looking into it xx

How long will my order take to be delivered?
We always aim to have your orders packed and despatched as soon as possible after the time of payment, usually within 24-48 hours of your order confirmation. You will then receive an email when your order is shipped and it is then in the hands of the postman!

Of course, pre-orders have a different timeframe and all info will be in the product description of pre-order items. 

AFTER DESPATCH: 
AUSTRALIA
Standard Shipping: 3 - 7 business days

* Due to Covid19 Postage times can differ
Please allow at least 3 business days after the expected delivery time in case of short delays, and if your parcel still hasn't been delivered email us with your order number at letushelpaambersgoodiesxx@hotmail.com

Do you guys have Afterpay?
Yes, we have Afterpay! We have a minimum spend to use which is $50 on Afterpay.
Simply place your order as usual and select 'Afterpay' at the checkout.
Once we receive your order and it is confirmed by Afterpay, we will despatch your goods just like any other order and you can pay later! Ta-daaaa!
It is only available for our Aussie customers at this stage though.

What happens if I receive my items and they don't fit? Can I get a refund? 
We understand that online shopping, especially for clothing, has its risks, and we want to eliminate those risks as much as possible and put your mind at ease! We offer store credit if you receive your items and they don't fit as you had hoped, and we fully refund anything with fault or damage upon your items arrival.
Just email us at letushelpaambersgoodiesxx@hotmail.com 
ASAP and let us know your issue and your order number so we can help and issue you a returns authority!
Please note, return postage is at the expense of the customer and items must be sent back to us within 14 days of receiving your order. 

Please read our Returns Policy for more details!



If you have any further questions that haven't been answered here or would like more information about anything, please don't hesitate to contact us at letushelpaambersgoodiesxx@hotmail.com
and we will be more than happy to help! x 

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.