FAQs

FREQUENTLY ASKED QUESTIONS
 
What sizes do you cater for?
We cater to sizes 6 - 26** in Australian sizes in limited styles. Sizes are depending on the style.

Do you have a size chart?
No we do not but we try to be as descriptive in sizes as possible under each product.

Do you have a VIP program?
We do! And it's exclusively available in our private facebook group. Our VIP's get first dibs on new arrivals and access to exclusive VIP prices during pre-release, as well as being able to chat to us directly! 
Simply search Aambers Goodies xx VIP ON FB! (1) Aambers Goodies xx VIP | Facebook

What postage service do you use and is tracking available?
All orders (Australia) are sent via standard Australia tracked Post.
You will be emailed a shipping confirmation and tracking number for your package as soon as your items have been fulfilled and sent away!
Be sure to check that pesky junk folder if you haven't received yours as they can sometimes hide away in there. 

Do you ship internationally?
YES we sure do! If you have any enquires please don’t hesitate to contact us! All international Orders are shipped using Australia Post.

How long will my order take to be delivered?
In Australia- We always aim to have your orders packed and despatched as soon as possible after the time of payment, usually within 24-48 hours of your order confirmation.
You will then receive an email when your order is shipped and it is then in the hands of the postman!

Of course, pre-orders have a different timeframe and all info will be in the product description of pre-order items. 

AFTER DESPATCH: 
AUSTRALIA
Standard Shipping: 3 - 7 business days

* Due to Covid19 Postage times can differ
Please allow at least 3 business days after the expected delivery time in case of short delays, and if your parcel still hasn't been delivered email us with your order number at letushelpaambersgoodiesxx@hotmail.com

AMERICA
Standard Shipping please allow up to 7-14 days for delivery  days after the expected delivery time in case of short delays, and if your parcel still hasn't been delivered email us with your order number at letushelpaambersgoodiesxx@hotmail.com
Do you guys have Buy Now Pay Later Options! 
Yes, we sure do!
We have Afterpay, Humm, Sezzle, Zippay & Laybuy available!
-We have a minimum spend to use which is $50 on Afterpay.
Directions
Simply place your order as usual and select your buy now pay later option of choice at the checkout.
Once we receive your order and it is confirmed, we will despatch your goods just like any other order and you can pay later! Ta-daaaa!

What happens if I receive my items and they don't fit? Can I get a refund? 
We understand that online shopping, especially for clothing, has its risks, and we want to eliminate those risks as much as possible and put your mind at ease!
First we try to exchange the item in question with the correct size needed.
If that option is not available we offer store credit if you receive your items and they don't fit as you had hoped.
We only fully refund anything if it is found to be a manufacturer fault and damaged upon arrival.
Just email us at letushelpaambersgoodiesxx@hotmail.com 
ASAP and let us know your issue and your order number so we can help and issue you a returns authority!

Please note, all original tags must be attached and return postage is at the expense of the customer and items must be sent back to us within 14 days of receiving your order. 

Please read our Returns Policy for more details!

https://aambersgoodiesxx.com/policies/refund-policy

If you have any further questions that haven't been answered here or would like more information about anything, please don't hesitate to contact us at letushelpaambersgoodiesxx@hotmail.com
and we will be more than happy to help! x